Transaction Enquiry

1Fill in the Online Form

2Confirm Your Submission

^*Indicates a MANDATORY field.

Note:

Transaction records will only be provided to Personalised Octopus users or Automatic Add Value Service account holder.
You may be requested to present proof of identity (e.g. HKID Card copy) for verification.
It takes around 7 working days to process your enquiry. We will contact you through the contact phone number provided in the form when the transaction records are ready.
The information provided by means of this form will be used by Octopus Cards Limited for the purpose of processing your transaction enquiry only.

Octopus Number^*	The number in the bracket of Octopus card ( )	Please fill in the complete 8- or 9-digit Octopus Number and the number in the bracket (if applicable).
Title^*
Last Name / Surname^*	As it appears on your HKID or Passport or other identification document
First Name / Given Name^*	As it appears on your HKID or Passport or other identification document
Contact Phone Number^*	Mobile Phone
	OR
	Home / Office Phone
Email Address^*

Please select from below and fill in appropriate part(s).

Individual Transaction Record

Transaction Records in Designated Period

Correspondence Address^*	Flat / Floor / Block
	Building
	Estate / Street
	Area
	District

Terms and Conditions

Declaration: I declare and confirm that all information provided in this enquiry form is true, accurate and complete to the best of my information, knowledge and belief. I confirm that I have read and understood the Terms and Conditions and the notice relating to Personal Information Collection Statement in accordance with the Personal Data (Privacy) Ordinance contained in clause 16 of Conditions of Issue of Octopus (click to view) set out therein.

Verification Code^* Please enter the Verification Code to confirm your request.

Try a different Verification Code image Get an audio Verification Code

This is a code to prevent automated software from malicious actions. If you are not sure what the code is, make your best guess. You can try again on the next screen if you entered an incorrect code.

Transaction Date^*
Transaction Time^*
Amount^*	$
Merchant Name / Transaction Location i.e. Kowloon Bay MTR, Add Value Machine etc

Transaction Date^*
Transaction Time^*
Amount^*	$
Merchant Name / Transaction Location i.e. Kowloon Bay MTR, Add Value Machine etc

Transaction Date^*
Transaction Time^*
Amount^*	$
Merchant Name / Transaction Location i.e. Kowloon Bay MTR, Add Value Machine etc

Customer Service

Transaction Enquiry

Note:

Transaction 1

Transaction 2

Transaction 3