- Transaction Enquiry Service is only applied for "Personalised Octopus holder" or "Automatic Add Value Service user" (whether you are holding an Octopus issued by us or a Bank Issued Octopus)
- If you are an individual "Personalised Octopus holder" or "Automatic Add Value Service user" (whether you are holding an Octopus issued by us or a Bank Issued Octopus), you can request a print-out of your Octopus transactions for a fee as follows:
| Transactions within one (1) year | HK$50 for each month subject to a maximum of HK$250 |
| Transactions within two (2) years | HK$750 |
| Transactions within three (3) years | HK$1,000 |
| Each additional year over three (3) years (up to seven (7) years) | HK$1,000 |
The request can be made by calling the Octopus Customer Service Hotline on 2266 2222 or in writing and sent to Operations Department – Customer Relations, Octopus Cards Limited, together with the applicant's proof of identity, by fax at 2266 2211 or mail to P.O. Box 68817, Kowloon East Post Office, Kowloon, Hong Kong, or via the Octopus website at www.octopus.com.hk
- Personal information in this form is only used for the application of transaction record. All information is kept confidential. Please visit www.octopus.com.hk for details of Personal Data Policy.