Getting a Refund

Refund by using Octopus Wallet or FPS are the fastest ways to receive your refund.

This form is applicable to refund request of deleted or lost Smart Octopus. Under normal circumstances, OCL will respond within 9 working days upon receipt of your request. This refund will be paid in accordance with your selected Refund Method on this form.
If you have lost your Personalised Smart Octopus or Smart Octopus which is linked to Automatic Add Value Service (AAVS), you are NOT required to fill in this form. Please call our 24-Hour Lost Octopus Reporting Hotline on 2266 2266 or click here for online application form for lost reporting and refund arrangement. You can click here for lost reporting information.
If you have lost your Smart Octopus which is not a Personalised Smart Octopus or not linked to AAVS but you have provided your name and mobile number when you registered for Smart Octopus, please delete the Smart Octopus data in your lost mobile device by wiping your device with the Samsung Find My Mobile (FMM) Service before applying for refund with this form.
You should be the holder and in possession of the Smart Octopus at all times before refund.
The final refund amount will be confirmed after deducting the relevant handling fee (if applicable) at the time when we process your request.
To provide quality service, we carry out system maintenance and upgrade regularly on this form. Please click here for maintenance schedule.
The personal data collected through this refund form will be purged according to OCL's existing retention policy.

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^*Indicates a MANDATORY field.

Please provide the information that you registered for Smart Octopus. If you have not provided such information before, refund cannot be processed.

Registered Name^*
Registered Phone Number^*

Verification Code^* Please enter the Verification Code to confirm your request.

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