Getting a Refund

Refund by using Octopus Wallet or FPS are the fastest ways to receive your refund.

Refund Application Form for Huawei Pay Octopus

If you would like to delete your Huawei Pay Octopus and request for refund, please make the request directly in Octopus App. You can get the refund directly via Octopus Wallet or Faster Payment System (FPS).
If you have lost your mobile device, you can go to HUAWEI Cloud or use Find Device to remove the Octopus in the device. Afterwards, please login HUAWEI Wallet with the same Huawei account on another eligible mobile device to retrieve your Octopus anytime.
This form is only applicable to cardholder of Personalised Octopus, Octopus linked to Automatic Add Value Service (AAVS) or you have provided refund information when you registered Huawei Pay Octopus in Octopus App, and also under the following conditions:
1. Your Octopus is already removed from HUAWEI Wallet and cannot be retrieved;
2. Your Octopus has malfunctioned;
3. Your Octopus has been removed or suspended and you have decided not to restore it on another compatible mobile device.
Under normal circumstances, OCL will respond within 9 working days upon receipt of your request. This refund will be paid in accordance with your selected Refund Method on this form.
You should be the holder and in possession of the Huawei Pay Octopus at all times before refund.
The final refund amount will be confirmed after deducting the relevant handling fee (if applicable) at the time when we process your request.
To provide quality service, we carry out system maintenance and upgrade regularly on this form. Please click here for maintenance schedule.
The personal data collected through this refund form will be purged according to OCL's existing retention policy.

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^*Indicates a MANDATORY field.

Verify Your Huawei Pay Octopus

Please select from below and provide the required information for verification purpose.

Personalised Octopus or Octopus linked with AAVS

Please provide your registered Identity Document Number and Date of Birth. The information you provide needs to be identical to our records.

Registered Identity Document Number^*	HKID Number Hong Kong Identity Cards - Prefix Hong Kong Identity Cards - Number Hong Kong Identity Cards - Check Digit ( )
	OR
	Passport or Other Identity Document Number
Date of Birth^*	/ / (If your identification document only shows the year of birth, please enter 1^st of Jan after inputting the year of birth)

Not a Personalised Octopus or not linked with AAVS

Verification Code^* Please enter the Verification Code to confirm your request.

Try a different Verification Code image Get an audio Verification Code

This is a code to prevent automated software from malicious actions. If you are not sure what the code is, make your best guess. You can try again on the next screen if you entered an incorrect code.

Registered Name^*
Registered Email^*

Customer Service

Getting a Refund

Refund Application Form for Huawei Pay Octopus

Verify Your Huawei Pay Octopus